Policies

CONDITIONS OF USE


Watches Crafts and Collectibles, craftsnclocks.com agrees to provide you with your purchased product(s) promptly and in good working order. Unless otherwise stated all products purchased are new, acquired directly from the manufacturers or trusted collectors with no flaws and are sent with any available tags and manufacturers warranty papers. Occasionally some collectible items are offered that are not new and may have been previously owned but in all such cases the condition will be fully and clearly disclosed with photographs of the actual items provided. Many of our Collectible watches can be 25+ years old and even though they are new, never worn, the leather bands can be stiff, or may have degradation of the original glue. Many collectors plan to display and not wear these watches and the original bands are fine for that. If you plan to wear your collectible watch -- that is great-- but in that case the leather may quickly begin to crack or the bands where glued may start to come apart. Therefore a new band will soon be needed. We do not warrant the original bands but they are all very common band sizes and can easily be replaced with a compatible band of varying prices to suit your taste.

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Returns Policy: 

It is important to contact us regarding defective item returns PRIOR to having your watch opened and worked on by another jeweler. Items received defective will be replaced at our cost including the return shipping costs. You must contact us within 14 days of receipt of item to report a defect and You will be given specific instructions regarding how to package the return that are intended to hold the return shipping costs down. We also warrant the movements in our vintage collectible watches for up to 60 days.  It is important to fully follow the instructions to assure you receive full compensation for your return shipping costs. When an item cannot be replaced we will refund your entire purchase including your shipping fee. It is important to contact us regarding defective item returns PRIOR to having your watch opened and worked on by another jeweler. To do so will result in forfeiting your right to a return. This includes an apparent dead battery replacement.



Non defective Items that remain in new condition can be returned within 14 days of receipt of the item at the customers expense for a replacement item or gift card from our store valued at the cost of the item minus the shipping cost or, you may request a refund. Items MUST be returned with all tags and packaging and in the same condition in which it was received. No exceptions. Refunds for returns of non defective items are minus the actual shipping charge for sending your item to you. 

When accepting a replacement item for a non defective item return, If value of the replacement item is more or less than the original, then a cost adjustment will be made as partial refund of cost difference or additional charge for an item of greater value. Shipping of your replacement item to you will be free. 

Payment refunds when approved, will be minus the original ship fee and will be subject to a 5% restocking fee. Only items received back in their original condition are eligible for a refund of payment. The Restock fees are waived if the item is received timely and in exact condition it was in when sent. 

Extended return times beyond the 14 days can be requested in advance for buyers who intend to hold an item for some time before giving it as a gift. This can commonly occur during the peak holiday seasons.

Some Vintage collectible and the occasional preowned items that we offer can be difficult to accurately describe as to their overall condition. In those cases where you feel your vintage item was not accurately represented, you may return your item for a refund with no restocking fee as long as it is returned unused in the same collectible condition received. Note that The packaging tins paperwork and miscellaneous parts as well as the unused nature of collectible items adds to their value. So you must decide on return of a collectible before any damage is done to the packaging or any use of the item occurs. A collectible item is not returnable once used except for 60 day warranty work to the movement.

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SHIPPING

U.S. Shipping:  
Item shipping costs are a fixed rate based on the number of items purchased and weight and is the same regardless of shipping location within the U.S. Items ship U.S. Post Office Priority mail with tracking.  An Express Guaranteed two business day ship option has been recently added.

The vast majority of our items are IN HAND and ship U.S. Post Office Priority mail insured, with tracking. Most items ship out within 24-48 hours after payment is received when payments are received by 2 pm EST. and items are usually received within 3-4 business days. During exceptionally busy holiday times, there may be a two to three day processing time before shipment.



Drop shipped items are shipped directly from the manufacturer and generally require between 6-10 business days for delivery. The item descriptions specify which items are IN HAND, and which will be drop shipped.



EXPRESS SHIPPING -- We have recently added a 1- 2 day guaranteed Express shipping option. Express payments must be received by 2pm EST  (Monday thru Friday) for shipments to go out that same day. Otherwise they will ship out the following business day. The two day guarantee begins after we drop off the item. The two day guarantee is a service of the Post Office and they are responsible for meeting this obligation or refunding the Express fee if they fail to meet the obligation.  If we are unable to get your express item out in a timely manner we will refund the Express shipping charge and downgrade the shipment to Priority mail. You will be notified if this occurs and will have the option to cancel the purchase for a full refund.



INTERNATIONAL SHIPPING:
 International buyers are welcome, however international shipping is very expensive and many buyers find the ship price unacceptable. International buyers or buyers shipping to an international address must contact me PRIOR TO PURCHASE for a shipping cost. Shipping options offered will be for Express International and Priority International both of which offer insured en route tracking. Instructions for purchasing international shipping will be provided when you confirm your interest  and accept the price quote. International buyers are responsible for any customs fees and for obtaining your item through the procedures in place by your countries custom services.

PRIVACY:


Watches Crafts and Collectbles, craftsnclocks.com respects your privacy and pledges to earn and keep your trust. All personal information you give us is kept confidential and protected with the utmost care, and will be used only for purposes of successfully completing your transaction and delivery.

We will never sell any of your information to a third party nor will be pass in on to anyone who might intend to use it for any marketing purposes.

We may contact you by phone to verify your purchase, and or your contact and ship to info prior to shipping your item. If your item is billed to one address but shipping to another person at another address, we may contact persons at both locations to verify the accuracy of the billing and shipping information.

When paying by Paypal we are not provided with your payment information so consider this payment option if you are uncomfortable making your credit card information available to on line merchants. Our website accepts Paypal payments and we strongly support this payment method.

Feel free to call us to have your payment processed by us directly. Some people feel more comfortable with a direct human to human contact and we welcome that if this is your preferred method for on line purchases.

You may be asked to participate in emails from us to alert you to new products that might be of interest. These generally are sent out monthly or less often. You may opt out of these mailings.

Watches Crafts and Collectibles, craftsnclocks.com may on occasion provide links to to Web sites maintained by third parties over which we have no control.This can include watch manufacturer sites for obtaining parts or warranty work.  We take no responsibility for the accuracy, content, or any aspect of that material, and disclaim any liability to you for such material or for any consequence of your decision to use the links provided or your use of such material. We also disclaim all liability and make no representations or warranties for any products or services sold or provided to you by any third party. Your purchase of products or services through one of those other sites is subject to agreements and/or the terms and conditions in effect between you and the providers of products and services at those other sites